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Wolfgang International Policies

COMPANY POLICIES
We at Wolfgang try to be as fair as possible to all customers. Our markup on parts is as competitive as possible. If you see someone offering the same part for less, let us know as we will try to match it if we can. In some cases, if we can’t compete, we will tell you where to get the best part at the best price. We have built this business on honesty, and feel it is the best policy.
On orders; if you pay with a credit card we will not bill your card until the day we ship. It’s your money not ours, until we get a product(s) coming your way. On COD fees, we charge you what UPS charges us to collect the money. All COD’s are money order only, as we can not chase bounced checks all over the country. We hope you understand.

ORDERING INFORMATION
If you could order by part number it will speed things up a great deal and is a big help to us. If you’re not sure of the number or need help, we will gladly help you with this. Sorry, no collect calls will be accepted. All orders are shipped by UPS unless you would like another carrier. All orders are shipped at UPS’s cheapest rate. If you want your order sent air, please let us know. If you want your order insured, you must let us know. Again, we try to get your product to you as cheap as possible, as paying freight doesn’t make your car run any better. If your package is lost or damaged, you will have to take it up with UPS. We will provide you with all the necessary information to take care of the problem. COD orders are shipped out money order only. Please be ready for delivery. Please provide daytime phone number and address where someone will be able to accept a COD delivery during UPS delivery hours (9am to 6pm). No COD’s on used parts or special ordered parts. All truck orders must be prepaid for total of parts ordered. Wolfgang ships out all truck orders COD for the freight charges only... no exceptions. Customer is responsible for all truck freight bills. Wolfgang usually makes all shipping arrangements with the freight companies. All truck companies have a 100 pound minimum weight charge. Wolfgang is happy to ship by truck; but we do not accept any responsibility for the length of time of delivery or pick up & delivery charges. Allow at least 10-14 days for truck delivery.

FOREIGN ORDERS
Foreign customers please request information on overseas shipments, current prices, payment, and best shipping methods. Please provide full address and day time phone number with your order. Wolfgang ships orders via parcel post or UPS. Please request information on freight charges for your order. Please be sure to request which means of shipment you desire. No COD orders can be shipped internationally. Freight must be prepaid. All duties and freight charges are paid by the customer. All APO/FPO orders must be shipped via parcel post.

ORDER PROCESSING
We try to process orders as promptly as possible. Most UPS orders are processed the same day. UPS can not be shipped to a P.O. Box, so please provide a physical street address for UPS delivery. Cut off time for UPS Air service (1 and 2 day Air Service) is 12:00 noon Monday-Friday. Air shipments require payment by credit card; No COD air shipments. UPS usually provides fast service at reasonable freight charges. Parcel post orders are shipped once a week. Truck orders are bulked together for pick up to save single pick up charges. Please allow time for “Used Parts” orders to be pulled & inspected to guarantee top quality used parts.

DAMAGED MERCHANDISE & SHORTAGES
Damaged merchandise or shortages must be reported to Wolfgang immediately upon arrival of shipment. When an order leaves our shipping dock the responsibility is covered by the carrier. If damage occurs during shipment, it is the customers responsibility to handle the damaged merchandise in the following manner.
UPS Shipments: If there is visible damage to a box or package, be sure to note it on the UPS delivery persons ledger when you sign for delivery. Call your local UPS office immediately to report the damage or loss. UPS will send a UPS representative to inspect your package right away. Be sure to retain all shipping containers and all packing materials for UPS inspection. Only after the carrier has been made aware of the damage claim; contact Wolfgang to report what item was damaged or shorted. Please provide invoice number. Only after these steps have been taken can Wolfgang help you with your claim.
Truck shipments: If you receive a truck shipment with damage or shortage, have the truck driver note the damage and sign the truck delivery bill at the time of delivery. Call carrier to report claim immediately. Retain all copies of bill of lading and invoice.

RETURNS
Please call us if you have a problem with an order or a product. We value every customer and would like you to stay happy with us. We work on a very low profit margin and often the freight charges exceed our profit. Therefore we cannot afford to pay the charges for returns. A raise of 5 or 10% in our prices would make free returns possible, but our customers would rather have lower prices and chance an occassional return. If the part is under warranty, we will pay the freight back to you but you are responsible for the freight to us. It’s unfortunate that you may have to pay shipping charges for something that isn’t your fault, but please keep in mind that without this policy, prices would have to be increased.

WARRANTY POLICY
All parts are guaranteed against defects in material and workmanship by the original equipment manufacturer or by Wolfgang International for a period of 90 days. The warranty period starts from the date of purchase, not the date of installation. If a part fails within this time period, Wolfgang will be happy to replace this part. Warranty does not cover labor, failure to related components, failure resulting from faulty installation, nor would the liability of Wolfgang International exceed the cost of the original part. If you have a problem with any item from Wolfgang International please call or write to us with a full explanation. Please provide a copy of the original invoice and include your daytime phone number. We will be happy to contact you and advise you on how to handle the warranty. No returns on any electrical part or “used” parts. No COD’s will be accepted on returned parts. Wolfgang does not pay freight charges for returns.

WEBSITE CONTENT
This website is copyrighted with all rights reserved. Under no circumstances may Wolfgang International artwork, service tips, photographs, logos or contents be reproduced without written permission by Wolfgang International. Every effort has been made to proof read our database, but we are only human and may not have found every error. We always appreciate your constructive suggestions.

PRODUCTS & PRICE CHANGES
Wolfgang International is constantly adding new items to our line of Volkswagon parts and accessories. Wolfgang reserves the right to change the design, materials, specifications, or supplier of any product advertised in this catalog. Wolfgang strives to provide you with the best quality parts at the best possible price. Prices are subject to change without notice. All efforts are made to keep prices current. Price lists are printed several times a year, due to the huge inventory that Wolfgang stocks, it is impossible to keep each item priced monthly. If you need price information or quotes pleased call us. Wolfgang’s sale staff is more than happy to quote current prices.

THE FINE PRINT
WOLFGANG INTERNATIONAL™ is a registered trademark and is secured by WOLFGANG INTERNATIONAL. © Copyright 2012, WOLFGANG INTERNATIONAL. Any reproduction of, all or part, of this catalog is strictly prohibited without the written consent of WOLFGANG INTERNATIONAL. The use of recognized manufacturers and their respective model names/numbers by WOLFGANG INTERNATIONAL is for the sole purpose of application and description and in no way denotes their use to infer a direct connection between WOLFGANG INTERNATIONAL or it’s products and those automobiles manufacturers of factories.
CAUTION: The products in this catalog which alter your engine performance are “Legal in California ONLY for racing vehicles which may NEVER be used upon a highway” and may not comply with the requirements of other state/local laws regarding noise or emission levels.
“WOLFGANG INTERNATIONAL is not, in any way, licensed, sponsored, endorsed or affiliated with Volkswagen and the parts herein offered for sale are not Genuine Volkswagen Parts unless so specified.”

Privacy Policy (Effective Date: January 1, 2005)
Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us:

Surface mailing address:
Wolfgang International
1117 Parkview Avenue
Redding, CA 96001 USA
Phone: 530.246.4264

e-mail: info@wolfgangint.com

What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide

Registration Information
You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.

How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.

What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.
Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.
In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

How Do We Protect Your Information?

Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please Wolfgang International, 1117 Parkview Avenue, Redding, CA 96001 USA if you have any questions or concerns.

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.
If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.