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Wolfgang International Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Money Back Guarantee Policy

We offer a 30 Day Money Back Guarantee on almost every product we offer. Refunds are subject to products being returned in “Like New” condition that can be resold as new. Determination of the condition is solely determined by Wolfgang International. Please call in advance to obtain return instructions.

Shipping Policy

Please be assured that your items will usually be shipped within 2 days of purchase, unless the product is back ordered. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or Ontrac. Sorry we cannot ship to P.O. Boxes.

If youʼre trying to estimate when a package will be delivered, please note the following: Credit Card authorization and verification must be received prior to shipping your order. UPS and Ontrac deliveries occur Monday through Friday excluding holidays.

Sales Tax Policy

California residents will be charged sales tax at the current sales tax rate for Shasta County.

Damaged or Missing Parts Policy

We take every precaution to make sure that your order will be packed and shipped in good condition, however, if you have a problem with your order, please let us know. Do not return merchandise without calling us first. In order to file a claim for missing or damaged merchandise, you must carry out these instructions within the first 48 hours. Before contacting us, please read and follow these steps.

For Damaged Parts

We take great care to make sure your parts are packed correctly. If you should receive a damaged item and the package shows signs of any damage, please call the freight carrier and request an inspection. Do not discard any of the packing material. If you experience any problems dealing with the carrier, give us a call and we’ll try to help.

For Missing Parts

If you are missing parts, please check the invoice and make sure they weren’t backordered. If you have been charged for the part, please check the box and packaging thoroughly. Small pieces tend to get lost in the packing material and so we sometimes tape these parts to larger pieces or the inside flap of the box. Please check the top and bottom flaps. Was the box tampered with or damaged in any way that the item could have fallen out?

Return Policy

  • No merchandise will be accepted for return without a copy of the receipt.
  • Any return after 30 days may be subjected up to a 10% restocking fee.
  • No returns after 90 days.
  • Damaged or dirty packaging or a damaged or dirty product may not be acceptable for a return. If it is accepted, it may be subjected to up to a 50% or more restocking fee.
  • No return on special order items, including TMI products.
  • No return on electrical items.
  • No return on freight costs unless there was an error on our part.

Cores Policy

About Our Cores Policy

Parts that require cores/core charges:

Steering Boxes
211 415 049BWG 55-66

211 415 049FWG 68-72
211 415 049HWG 73-79

Spindles
211 498 211AWG 55-62
211 498 211BWG 63 Only
211 498 211CWG 64-67
111 498 041WG Bug

Lowered Spindles
2498211A 55-62
2498211B 63 Only
2498211C 64-67
1405311

Ball Joint Arms
311 405 371WG Bug
211 405 371AWG 68-70
211 405 371BWG 71-79

Straight Axle Kit
2501101

IRS Kit
2501102

     All steering box cores must be sent first, before we can send you a rebuilt one. Our stock on these are so low that we cannot chance people not sending cores back. Your box must be and “F” box for 68-72 or a “ZE” or “ATE” box for 55-67. We cannot use any other cores, so please check that you have a rebuildable box before sending.
    For all other cores, you have two options. You can send in your core first to avoid having to pay the core fee up front when ordering, or, you can pay the core charge and when we get your core in we will credit you back. You can choose to have it refunded to your card or you can have it put as credit on your account toward future purchases. When sending your core to us, please include your full name and telephone number.. You may choose to have your specific item rebuilt and sent back to you, but that must be made apparent when you send in your core.

     We will call you after we have received and reviewed your cores. Most of the cores we receive are rebuildable, however, there are a few that are not able to be rebuilt. We will let you know when we call you whether yours are rebuildable or not, and figure out the next step.

Some reasons why your item might not be accepted:

Steering Boxes:
- Bent steering shaft 55-62
- Completely rusted, won’t turn
- Peg & worm destroyed

Spindles:
- Worn out king pin housing
- Bent spindle
- Spindle threads hammered, cut, or modified

Ball Joints:
- Bent
- Bearing surface pitted/destroyed

IRS:
- Bearing surface too bent, modified, broken.

There may be an additional fee if your item is damaged, yet salvageable/repairable.
Steering boxes that are not usable will be sent back and you will need to find another usable core before you can purchase a rebuilt box.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

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